R2 Library Privacy Policy
The R2 LIBRARY site, which is owned and operated by Rittenhouse Book Distributors, Inc. (“Rittenhouse” or “we” or “our”), is committed to your right to privacy. This is our privacy policy, which sets out what information we collect about you, how we use it and the choices you have about how we use it.
NON-PERSONALLY IDENTIFIABLE INFORMATION
Examples of non-personally identifiable information we collect and analyze from all subscribers, registered or unregistered, include the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; click stream data including date and time, cookie number and content you viewed or searched.
We collect and use non-personally identifiable information for the purposes of security and quality control and improving the R2 LIBRARY site.
REGISTRATION
In order to make use some of the features and services of the R2 LIBRARY site we ask you to register and obtain an R2 LIBRARY username and password, through affiliation with your institution or other commercial resource.
The data collected from an R2 LIBRARY user is strictly voluntary and is collected from the registration form that is presented to subscribers when they choose to register.
HOW REGISTRATION INFORMATION IS USED
We use the information that you provide for such purposes as fulfilling and responding to your requests, to inform you about new features, functionality or options relating to the R2 LIBRARY service, customizing and improving our service, and communicating with you. Gathering registration information allows the R2 LIBRARY site to link a name and contact information to a User Name. In the event of a system problem, having the name information allows our Customer Services group to contact the user and relay pertinent information about the problem.
ACCESS TO YOUR REGISTRATION INFORMATION
The information maintained for each registered user is entered on the registration form and can be reviewed and modified at any time only by the validated user by clicking on the “My Profile” button and selecting the “Modify My Registration Information” link in the “Update My Personal Information” section. The accuracy of the user data is solely the responsibility of the user, even if the information is recorded by a Customer Services representative via telephone when requested by the user.
E-MAIL COMMUNICATION
Unless you indicate your preference not to do so, you and all other registered users of the R2 LIBRARY service automatically receive e-mails giving details of new features, functionality, or options related to R2 LIBRARY services and notification as to when their subscriptions will expire. If you do not wish to receive this information from us, notify us at customerservice@R2Library.com or by other means provided within the communications you receive.
RETENTION OF DATA
We retain the data we collect from you for as long as it is relevant to our business purposes.
DISCLOSURE OF DATA TO THIRD PARTIES
We do not pass on our subscribers’ personally identifying registration information (i.e., the user’s name, address, phone number or e-mail address) to third parties without the subscriber’s express prior consent, unless required by law, or in accordance with applicable regulations. However, we may provide our subscribers’ personally-identifying information to any company or person to whom we sell or transfer Rittenhouse or this portion of Rittenhouse.
COOKIES
The R2 LIBRARY site uses cookies to determine your identity. Cookies are anonymous alphanumeric identifiers stored by us on your computer which enable us to identify your computer when you access the R2 LIBRARY site. The R2 LIBRARY site cannot determine your identity unless you choose to register. The R2 LIBRARY site may communicate information to your subscribing institution about your visit(s) in collective or aggregated data that does not identify you specifically.
The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
If you choose to disable cookies altogether, you will not be able to login to the R2 LIBRARY site. This will prevent you from being able to make use of the R2 LIBRARY services.
OUR COMMITMENT TO DATA SECURITY
We keep your information confidential. The information collected through the registration form is linked directly to an R2 LIBRARY User Name and Password and can only be retrieved by supplying the correct User Name and Password that is linked to that profile. The personal and demographic information about each user is stored on R2 LIBRARY servers that are behind a firewall and physically housed within a secure data center. Furthermore, our internal practices help protect your privacy by limiting employee access to and use of customer data.
ABOUT THIS PRIVACY POLICY
The foregoing policies are the current Privacy Policies of the R2 LIBRARY site. If we change this policy, we will put a notice on the home page of the R2 LIBRARY site. If you do not agree to the revised privacy policy, you may cancel or terminate your agreement with Rittenhouse, and the version of the privacy policy in place immediately prior to the issuance of the revised privacy policy, and Our statement and policies do not create a contract nor convey any legal rights, although you will be bound to our online contract upon your agreeing to the terms of the above agreement.
This privacy policy applies solely to the information you provide while visiting this web site. The terms of this privacy policy do not govern personal information furnished through any means other than this web site, such as telephone or via the mail, except user’s registration information collected by telephone where this is at the subscriber’s request.
When you visit the R2 LIBRARY site you could be directed to other sites. These sites are beyond our control. You should be aware that other web sites to which you link may contain privacy provisions which differ from the privacy policies of the R2 LIBRARY site.
QUESTIONS, COMPLAINTS AND DISPUTE RESOLUTION
If you have any questions or comments regarding our privacy policy, contact R2 LIBRARY Customer Service at the phone or e-mail address detailed below.
Disputes under this Privacy Policy will be resolved by R2 LIBRARY Customer Services. Individuals may complain to the web site’s Customer Services representative for resolution of disputes regarding the use of collected data by contacting R2 LIBRARY Customer Services at the phone number or e-mail address detailed below.
R2 LIBRARY customer services is available Monday - Friday, 8:30 am to 6:00 pm U.S. Eastern Time, and may be reached as follows:
Customer Services
Rittenhouse Book Distributors, Inc.
511 Feheley Drive
King of Prussia, PA 19406
Phone: 1-800-345-6425
Fax: 1-610-277-0390
E-mail: customerservice@R2Library.com