Administrative Medical Assisting

Author: Linda French, CMA-C (AAMA), NCICS, CPC
Affiliation:
Publisher: Delmar Cengage Learning
Publication Date: 2018
ISBN 10: 1305859170
ISBN 13: 9781305859173
Edition: 8th

Description:

Develop 21st century skills with ADMINISTRATIVE MEDICAL ASSISTING, 8e! This streamlined learning package delivers step-by-step procedures in front-office medical assisting along with the critical thinking and job skills you need to tackle allied health-related issues in the real world. This proven package addresses fundamental administrative competencies, including professional responsibilities, interpersonal and written communications, records management, financial administration, and managing the office. Simulated test questions, mapped competencies, and updated certification standards add depth to every chapter and prepare you for certification exams. Updated content keeps you abreast of the newest requirements for electronic technology, insurance regulations, coding, health care reform, legal compliance, and much more. Robust and reader-friendly, ADMINISTRATIVE MEDICAL ASSISTING, 8e is essential for medical assistants who want to succeed in today's allied health careers.

Table of Contents

Front Matter

  • ABOUT
  • Notice to the Reader
  • DEDICATION
  • COMPREHENSIVE LIST OF PROCEDURES AND JOB SKILLS
  • PREFACE
  • ACKNOWLEDGMENTS
  • ABOUT THE AUTHOR

Unit 1 PROFESSIONAL AND CAREER RESPONSIBILITIES

    CHAPTER 1: A CAREER AS AN ADMINISTRATIVE MEDICAL ASSISTANT

    • WELCOME TO ADMINISTRATIVE MEDICAL ASSISTING
    • CUSTOMER SERVICE-ORIENTED PRACTICE
    • CAREER ADVANTAGES
    • EMPLOYMENT OPPORTUNITIES
    • ADMINISTRATIVE MEDICAL ASSISTANT JOB RESPONSIBILITIES
    • INTERPERSONAL SKILLS
    • UNDERSTANDING WORK-RELATED EMOTIONAL AND PSYCHOLOGICAL PROBLEMS
    • PROFESSIONALISM
    • LICENSURE, ACCREDITATION, CERTIFICATION, AND REGISTRATION
    • KEEPING CURRENT
    • HEALTH CARE REFORM
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 2: THE HEALTH CARE ENVIRONMENT: PAST, PRESENT, AND FUTURE

    • HISTORY OF MEDICINE
    • EVOLUTION OF THE MEDICAL ASSISTING CAREER
    • CHANGES IN HEALTH CARE
    • TODAY’S HEALTH CARE DELIVERY SYSTEM
    • THE MEDICAL PRACTICE SETTING
    • THE PHYSICIAN SPECIALIST
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 3: MEDICOLEGAL AND ETHICAL RESPONSIBILITIES

    • MEDICAL ETHICS
    • MEDICAL ETIQUETTE
    • HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996
    • CONFIDENTIALITY
    • MEDICAL PRACTICE ACTS
    • MEDICAL PROFESSIONAL LIABILITY
    • CRIMINAL AND CIVIL LAW
    • LITIGATION PREVENTION
    • ALTERNATIVES TO THE LITIGATION PROCESS
    • MEDICAL RECORDS
    • ADVANCE DIRECTIVES
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

Unit 2 INTERPERSONAL COMMUNICATIONS

    CHAPTER 4: THE ART OF COMMUNICATION

    • ESSENTIAL COMMUNICATION
    • METHODS OF COMMUNICATION
    • ELEMENTS THAT INFLUENCE AND INTERFERE WITH COMMUNICATION
    • PROFESSIONAL COMMUNICATION
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 5: RECEPTIONIST AND THE MEDICAL OFFICE ENVIRONMENT

    • OFFICE RECEPTIONIST
    • OPENING THE MEDICAL OFFICE
    • PROCESSING PATIENTS
    • RECEPTION AREA
    • OFFICE SAFETY AND EMERGENCY PREPAREDNESS
    • CLOSING THE MEDICAL OFFICE
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 6: TELEPHONE PROCEDURES

    • COMMUNICATION BY TELEPHONE
    • TELEPHONE EQUIPMENT
    • TELEPHONE SERVICES
    • TELEPHONE POLICIES AND PROCEDURES
    • RECEIVING TELEPHONE CALLS AND MESSAGES
    • SPECIAL TELEPHONE CALLS
    • TELEPHONE REFERENCE AIDS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 7: APPOINTMENTS

    • APPOINTMENT SCHEDULE TEMPLATE
    • SCHEDULING SYSTEMS
    • SCHEDULING APPOINTMENTS
    • SCHEDULING TIPS AND TYPES OF APPOINTMENTS
    • APPOINTMENT REMINDER SYSTEMS
    • APPOINTMENT REFERENCE SHEET
    • GUIDELINES TO AVOID AUDITS AND IMPROVE SCHEDULING
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

Unit 3 RECORDS MANAGEMENT

    CHAPTER 8: FILING PROCEDURES

    • COMMERCIAL FILING SYSTEMS
    • ELECTRONIC FILING SYSTEMS
    • PAPER-BASED FILING SYSTEM
    • ALPHABETICAL FILING RULES
    • FILING EQUIPMENT
    • FILING SUPPLIES AND THEIR USES
    • CHARGE-OUT AND CONTROL SYSTEMS
    • FILING DOCUMENTS IN PATIENT RECORDS
    • RECORD RETENTION AND STORAGE
    • DESTROYING DOCUMENTS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 9: MEDICAL RECORDS

    • PATIENTS’ MEDICAL RECORDS
    • MEDICAL RECORD SYSTEMS
    • RECORDKEEPING
    • DOCUMENTATION GUIDELINES
    • CORRECTING A MEDICAL RECORD
    • CONTENTS OF A MEDICAL RECORD
    • ABSTRACTING FROM MEDICAL RECORDS
    • AUDIT OF MEDICAL RECORDS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 10: DRUG AND PRESCRIPTION RECORDS

    • INTRODUCTION
    • HISTORY OF DRUG LAWS
    • DRUG NAMES
    • DRUG REFERENCES
    • UNDERSTANDING PRESCRIPTIONS
    • PRESCRIPTION DRUGS AND THE ROLE OF THE MEDICAL ASSISTANT
    • CONTROL AND STORAGE OF DRUGS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

Unit 4 WRITTEN COMMUNICATION

    CHAPTER 11: WRITTEN CORRESPONDENCE

    • WRITTEN COMMUNICATION
    • LETTER STANDARDS, STYLES, AND COMPONENTS
    • COMPOSING LETTERS
    • CORRECTIONS IN BUSINESS CORRESPONDENCE
    • ENVELOPE ENCLOSURES
    • MEDICAL TRANSCRIPTION
    • PHOTOCOPYING PROCEDURES
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 12: PROCESSING MAIL AND ELECTRONIC CORRESPONDENCE

    • UNITED STATES POSTAL SERVICE
    • SUPPLIES AND EQUIPMENT
    • HANDLING INCOMING MAIL
    • HANDLING OUTGOING MAIL
    • ADDRESSING ENVELOPES FOR COMPUTERIZED MAIL
    • MANAGING OFFICE MAIL
    • ELECTRONIC MAIL
    • FACSIMILE COMMUNICATION
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

Unit 5 FINANCIAL ADMINISTRATION

    CHAPTER 13: THE REVENUE CYCLE: FEES, CREDIT, AND COLLECTION

    • INTRODUCTION TO FEES, CREDIT, AND COLLECTION
    • THE REVENUE CYCLE
    • FEE SCHEDULES
    • PATIENT BILLING
    • RECEIVING INSURANCE PAYMENT
    • HISTORY OF CREDIT
    • CREDIT AND COLLECTION LAWS
    • COLLECTIONS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 14: BANKING

    • FINANCIAL INSTITUTIONS
    • ACCOUNTS
    • CHECKS
    • BANK DEPOSITS
    • AUTOMATED TELLER MACHINES
    • CHECKBOOK MANAGEMENT
    • BANK STATEMENTS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 15: BOOKKEEPING

    • ACCOUNTING
    • PATIENT ACCOUNTS
    • DAYSHEET
    • ACCOUNTS RECEIVABLE CONTROL
    • CASH FUNDS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 16: PROCEDURE CODING

    • INTRODUCTION TO PROCEDURE CODING
    • CODING FOR PROFESSIONAL SERVICES
    • CODING TERMINOLOGY
    • CODEBOOK SECTIONS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 17: DIAGNOSTIC CODING

    • DIAGNOSTIC CODING USING ICD-10-CM
    • THE ICD-10-CM CODEBOOK
    • CHAPTER-SPECIFIC CODING GUIDELINES
    • SUMMARY
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 18: HEALTH INSURANCE SYSTEMS AND CLAIM SUBMISSION

    • INTRODUCTION TO INSURANCE
    • THIRD-PARTY PAYERS
    • INSURANCE PLANS AND PROGRAMS
    • GENERAL GUIDELINES FOR HANDLING INSURANCE CLAIMS
    • THE HEALTH INSURANCE CLAIM
    • CLAIMS SUBMISSION AND TIME LIMITS
    • CLAIM STATUS
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

Unit 6 MANAGING THE OFFICE

    CHAPTER 19: OFFICE MANAGERIAL RESPONSIBILITIES

    • OFFICE MANAGER
    • OFFICE GUIDEBOOKS
    • EMPLOYER RESPONSIBILITIES
    • FACILITY OVERSIGHT
    • OFFICE SUPPLIES
    • BUSINESS TRAVEL
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    CHAPTER 20: FINANCIAL MANAGEMENT OF THE MEDICAL PRACTICE

    • COMPUTERIZED FINANCIAL MANAGEMENT
    • ANALYZING PRACTICE PRODUCTIVITY
    • ACCOUNTS PAYABLE
    • PAYROLL
    • FOCUS ON CERTIFICATION
    • REVIEW EXAM-STYLE QUESTIONS
    • WORKBOOK ASSIGNMENT
    • RESOURCES

    ONLINE CHAPTER 21: SEEKING A POSITION AS AN ADMINISTRATIVE MEDICAL ASSISTANT

    APPENDIX A CMS-1500 CLAIM FORM FIELD-BY-FIELD INSTRUCTIONS AND A COMMERCIAL INSURANCE TEMPLATE

    APPENDIX B MEDICAL ASSISTING TASK LIST AND COMPETENCY TABLES REFERENCING CHAPTERS, PROCEDURES, AND JOB SKILLS TO EACH COMPETENCY

    GLOSSARY