TRANSCULTURAL COMMUNICATION IN NURSING

Author: Cora Muñoz, PhD, RN, Joan Luckmann, MA, RN
Affiliation:
Publisher: Delmar Cengage Learning
Publication Date: 2005
ISBN 10: 0766848779
ISBN 13: 9780766848771
Edition: 2nd

Description:

The second edition of Transcultural Communication In Nursing focuses on providing general principles of transcultural communication as well as practical examples. It is intended as a supplemental book for the practicing nurse and learner. The practical breakdown of sections make this book a quick and easy read: Part One: Core Principles (how does one conduct a critical assessment, what does one look for/ask, avoid judgments), Part Two: Cultural Assessment resources and tools (interview guidelines), and Part Three: Practical Resources including a spanish-english listing for communications.

Table of Contents

Front Matter

  • ABOUT
  • DEDICATION
  • NOTICE TO THE READER
  • PREFACE
  • CONTRIBUTORS
  • REVIEWERS

UNIT ONE Exploring Transcultural Communication

    ASSESSMENT ASSESSING YOUR TRANSCULTURAL COMMUNICATION GOALS AND BASIC KNOWLEDGE

    • Exercise One: Assessing Your Personal Objectives
    • Exercise Two: Assessing How You Relate to Various Groups of People in Society
    • SELF-TEST QUESTIONNAIRE
    • Exercise Three: Assessing Your Personal Responses to Transcultural Nursing Situations
    • Exercise Four: Examining Your Cultural Values
    • CULTURAL VALUES
    • Exercise Five: Setting Up Your Transcultural Interaction Diary

    Introduction to Transcultural Communication in Nursing

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • COMMUNICATION: A CORNERSTONE FOR NURSING PRACTICE
    • LANGUAGE AND COMMUNICATION
    • THE GROWING DEMAND FOR TRANSCULTURAL COMMUNICATION
    • VITAL REMARKS AND SPECIAL CAUTIONS
    • REFERENCES
    • SUGGESTED READINGS

    Transcultural Communication Building Blocks: Culture and Cultural Values

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • CULTURE
    • CULTURAL VALUES
    • VALUES OF MAJOR AMERICAN CULTURAL GROUPS
    • VALUES OF OTHER SELECTED AMERICAN CULTURAL GROUPS
    • REFERENCES
    • SUGGESTED READINGS

    Enhancing Transcultural Communication through Culturally Competent and Linguistically Appropriate Services

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • THE IMPORTANCE OF CULTURAL COMPETENCE IN THE NURSE-PATIENT RELATIONSHIP
    • NATIONAL STANDARDS FOR CLAS IN HEALTH CARE
    • DIVERSITY IN THE ORGANIZATION
    • LINGUISTICALLY APPROPRIATE SERVICES
    • REFERENCES
    • SUGGESTED READINGS

    Transcultural Communication Building Blocks: Beliefs, Behavior, and Communication

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • BELIEFS
    • BEHAVIOR
    • COMMUNICATION
    • REFERENCES
    • SUGGESTED READINGS

    Transcultural Communication Stumbling Blocks

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • BARRIERS TO TRANSCULTURAL COMMUNICATION
    • REFERENCES
    • SUGGESTED READINGS

    Transcultural Communication within the Health Care Subculture

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • WESTERN HEALTH CARE SYSTEM SUBCULTURE
    • HOSPITAL SUBCULTURE
    • PROFESSIONAL SUBCULTURE
    • COMMERCIAL, OR BUSINESS, SUBCULTURE
    • COMMUNICATION PROBLEMS BETWEEN SUBCULTURES
    • OTHER HEALTH CARE SUBCULTURES
    • THE PROFESSIONAL NURSING SUBCULTURE
    • THE PATIENT SUBCULTURE
    • NURSES AS CULTURE BROKERS BETWEEN SUBCULTURES
    • REFERENCES
    • SUGGESTED READINGS

    EVALUATION EVALUATING YOUR TRANSCULTURAL COMMUNICATION GOALS AND BASIC KNOWLEDGE

    • Exercise One: Altering Transcultural Communication Approaches
    • Exercise Two: Reviewing Your Transcultural Interaction Diary
    • Exercise Three: Evaluating Your Readiness for Unit Two, Developing Your Transcultural Communication Skills

UNIT TWO Developing Transcultural Communication Skills

    ASSESSMENT ASSESSING YOUR TRANSCULTURAL COMMUNICATION SKILLS

    • Exercise One: Assessing How Comfortable You Feel When Communicating with Patients from Other Cultures
    • Exercise Two: Assessing Your Point of View toward Transcultural Nursing Situations
    • Exercise Three: Using Your Transcultural Interaction Diary

    Exploring Transcultural Communication As a Participant-Observer

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • REPETITIVE SOCIAL SITUATIONS
    • CONTEXT
    • PARTICIPANT OBSERVATION
    • PARTICIPANT-OBSERVATION INTERVIEWING
    • KEY INFORMANTS
    • REFERENCES
    • SUGGESTED READINGS

    Using Basic Transcultural Communication Techniques

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • DEVELOPING A TRANSCULTURAL THERAPEUTIC RELATIONSHIP
    • DEVELOPING TRANSCULTURAL COMMUNICATION SKILLS
    • REFERENCES
    • SUGGESTED READINGS

    Overcoming Transcultural Communication Barriers

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • OVERCOMING A KNOWLEDGE DEFICIT
    • CONTROLLING BIAS, ETHNOCENTRISM, PREJUDICE, AND STEREOTYPING
    • OVERCOMING LANGUAGE BARRIERS
    • OVERCOMING TERMINOLOGY DIFFERENCES
    • OVERCOMING DIFFERENCES IN PERCEPTIONS AND EXPECTATIONS
    • REFERENCES
    • SUGGESTED READINGS

    Working with and without an Interpreter

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • WORKING WITH A MEDICAL INTERPRETER
    • WORKING WITHOUT A MEDICAL INTERPRETER
    • REFERENCES
    • SUGGESTED READINGS

    EVALUATION EVALUATING YOUR TRANSCULTURAL COMMUNICATION SKILLS

    • Exercise One: Evaluating How Comfortable You Feel When Communicating with Patients from Other Cultures
    • Exercise Two: Assessing Your Point of View toward Transcultural Nursing Situations
    • Exercise Three: Reviewing Your Transcultural Interaction Diary
    • Exercise Four: Evaluating Your Knowledge of Basic Transcultural Communication Techniques

UNIT THREE Using Transcultural, Communication to Elicit Assessment Data and Develop Nursing Diagnoses

    ASSESSMENT ASSESSING YOUR ABILITY TO ELICIT ASSESSMENT DATA AND DEVELOP NURSING DIAGNOSES

    • Exercise One: Assessing Your Personal Objectives
    • Exercise Two: Assessing Your Personal Responses to Performing Assessments and Developing Nursing Diagnoses
    • Exercise Three: Using Your Transcultural Interaction Diary

    Eliciting Assessment Data from the Patient, Family, and Interpreters

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • THE ART OF ELICITING INFORMATION
    • ELICITING BASIC CULTURAL INFORMATION
    • ELICITING VIEWS OF ILLNESS USING THE EXPLANATORY MODEL
    • ELICITING THE PATIENT’S PATTERN OF SEEKING HELP
    • ELICITING INFORMATION FROM THE PATIENT’S FAMILY AND SUPPORT GROUP
    • REFERENCES
    • SUGGESTED READINGS

    Developing Culturally Appropriate Nursing Diagnoses

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • CULTURAL BIASES IN NURSING DIAGNOSES THAT HINDER COMMUNICATION
    • NURSING DIAGNOSES THAT MAY BE CULTURALLY BIASED
    • WRITING CULTURALLY APPROPRIATE NURSING DIAGNOSES
    • PROMOTING CULTURALLY APPROPRIATE DIAGNOSES
    • REFERENCES
    • SUGGESTED READINGS

    EVALUATION EVALUATING YOUR ABILITY TO ELICIT ASSESSMENT DATA AND DEVELOP NURSING DIAGNOSES

    • Exercise One: Evaluating Your Personal Objectives
    • Exercise Two: Evaluating Your Personal Responses to Conducting Cultural Assessments and Writing Culturally Appropriate Nursing Diagnoses
    • Exercise Three: Reviewing Your Transcultural Interaction Diary
    • Exercise Four: Evaluating Your Readiness for (a) Conducting Cultural Assessments and (b) Identifying, Using, and Sharing Culturally Appropriate Nursing Diagnoses

UNIT FOUR Using Transcultural Communication Skills to Pant and Implement Care

    ASSESSING ASSESSING YOUR TRANSCULTURAL COMMUNICATION SKILLS IN PLANNING AND IMPLEMENTING CARE

    • Exercise One: Assessing How Comfortable You Feel When Planning and Implementing Care for Patients from Diverse Cultures
    • Exercise Two: Assessing Your Point of View toward Transcultural Nursing Situations That Involve Planning, Teaching, Counseling, and Consoling
    • Exercise Three: Using Your Transcultural Interaction Diary

    Using Transcultural Communication to Plan Care, Explain, and Instruct

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • USING TRANSCULTURAL COMMUNICATION TO PLAN CARE
    • USING TRANSCULTURAL COMMUNICATION TO EXPLAIN AND INSTRUCT
    • REFERENCES
    • SUGGESTED READING

    Using Transcultural Communication to Assist People Responding to Pain, Grief, Dying, and Death

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • USING TRANSCULTURAL COMMUNICATION TO ASSIST PATIENTS IN PAIN
    • USING TRANSCULTURAL COMMUNICATION TO ASSIST PATIENTS WHO ARE DYING
    • USING TRANSCULTURAL COMMUNICATION TO ASSIST PEOPLE WHO ARE GRIEVING
    • REFERENCES
    • SUGGESTED READINGS

    EVALUATION EVALUATING YOUR TRANSCULTURAL COMMUNICATION SKILLS IN PLANNING AND IMPLEMENTING CARE

    • Exercise One: Evaluating How Comfortable You Feel When Planning and Implementing Care for Patients from Diverse Cultures
    • Exercise Two: Evaluating Your Point of View toward Transcultural Nursing Situations That Involve Planning, Teaching, Counseling, and Consoling
    • Exercise Three: Reviewing Your Transcultural Interaction Diary
    • Exercise Four: Evaluating Your Knowledge of Transcultural Communication Principles That Are Related to Planning and Implementing Care

UNIT FIVE Transcultural Communication Skills between Health Care Providers

    ASSESSMENT ASSESSING YOUR TRANSCULTURAL COMMUNICATION WITH OTHER HEALTH CARE PROVIDERS

    • Exercise One: Assessing Your Personal Objectives
    • Exercise Two: Assessing Your Personal Responses to Working with Care Providers from Different Cultures
    • Exercise Three: Using Your Transcultural Interaction Diary

    Fostering Transcultural Communication with Other Health Care Providers

    • KEY TERMS
    • OBJECTIVES
    • INTRODUCTION
    • BARRIERS TO TRANSCULTURAL COMMUNICATION BETWEEN HEALTH CARE PROVIDERS
    • BRIDGES TO TRANSCULTURAL COMMUNICATION BETWEEN HEALTH CARE PROVIDERS
    • REFERENCES
    • SUGGESTED READINGS

    EVALUATION EVALUATING YOUR TRANSCULTURAL COMMUNICATION SKILLS WITH OTHER HEALTH CARE PROVIDERS

    • Exercise One: Evaluating Your Personal Objectives
    • Exercise Two: Evaluating Your Personal Responses to Working with Care Providers from Different Cultures
    • Exercise Three: Reviewing Your Transcultural Interaction Diary
    • Exercise Four: Evaluating Your Readiness for Communicating with Health Care Providers from Other Cultures

APPENDIX I Organizations and Agencies

APPENDIX II Annotated List of Suggested Books and Films with a Transcultural Theme