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R2
LIBRARY
Privacy
Policy
The R2 LIBRARY site, which is owned and operated by
Rittenhouse Book Distributors, Inc. (“Rittenhouse” or “we” or
“our”), is committed to your right to privacy. Our privacy policy,
which sets out what information we collect about you, how we use it
and the choices you have about how we use it, is stated below:
NON-PERSONALLY IDENTIFIABLE
INFORMATION
Examples of non-personally identifiable information
we collect and analyze from all subscribers, registered or
unregistered, include the Internet protocol (IP) address used to
connect your computer to the Internet; computer and connection
information such as browser type and version, operating system, and
platform; click stream data including date and time, cookie number
and content you viewed or searched.
We collect and use non-personally identifiable
information for the purposes of security and quality control and
improving the R2 LIBRARY site.
REGISTRATION
In order to make use some of the
features and services of the R2 LIBRARY site we ask you to register
and obtain an R2 LIBRARY username and password, through affiliation
with your institution or other commercial resource.
The data collected from an R2
LIBRARY user is strictly voluntary and is collected from the
registration form that is presented to subscribers when they choose
to register.
HOW
REGISTRATION INFORMATION IS USED
We use the information that you
provide for such purposes as fulfilling and responding to your
requests, to inform you about new features, functionality or options
relating to the R2 LIBRARY services, customizing our services,
improving our product and communicating with you. Gathering
registration information allows the R2 LIBRARY site to link a name
and contact information to a User Name. In the event of a system
problem, having the name information allows our Customer Services
group to contact the user and relay pertinent information about the
problem.
ACCESS TO YOUR
REGISTRATION INFORMATION
The information maintained for each
registered user is entered on the registration form and can be
reviewed and modified at any time only by the validated user by
clicking on the "My Profile" button and selecting the "Modify My
Registration Information" link in the "Update My Personal
Information" section. The accuracy of the user data is solely the
responsibility of the user, even if the information is recorded by a
Customer Services representative via telephone when requested by the
user.
E-MAIL
COMMUNICATION
Unless you indicate your preference not to do so,
you and all other registered users of the R2 LIBRARY service
automatically receive e-mails giving details of new features,
functionality, or options related to R2 LIBRARY services and
notification as to when their subscriptions will expire. If you do
not wish to receive this information from us, notify us at
customerservice@R2Library.com or by other means provided within the
communications you receive.
RETENTION OF
DATA
We retain the data we collect from you for as long
as it is relevant to our business purposes.
DISCLOSURE OF DATA TO THIRD PARTIES
We do not pass on
our subscribers’ personally identifying registration information
(i.e., the user's name, address, phone number or e-mail address) to
third parties without their express prior consent, unless required
by law, or in accordance with applicable regulations.
COOKIES
The R2 LIBRARY
site uses cookies to determine your identity. Cookies are anonymous
alphanumeric identifiers stored by us on your computer which enable
us to identify your computer when you access the R2 LIBRARY site.
The R2 LIBRARY site cannot determine your identity unless you choose
to register. The R2 LIBRARY site may communicate information to your
subscribing institution about your visit(s) in collective or
aggregated data that does not identify you specifically.
The "help" portion of the
toolbar on most browsers will tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when
you receive a new cookie, or how to disable cookies altogether.
If you choose to disable
cookies altogether, you will not be able to login to the R2 LIBRARY
site. This will prevent you from being able to make use of the R2
LIBRARY services.
OUR COMMITMENT TO DATA
SECURITY
We keep your information confidential. The
information collected through the registration form is linked
directly to an R2 LIBRARY User Name and Password and can only be
retrieved by supplying the correct User Name and Password that is
linked to that profile. The personal and demographic information
about each user is stored on R2 LIBRARY servers that are behind a
firewall and physically housed within a secure data center.
Furthermore, our internal practices help protect your privacy by
limiting employee access to and use of customer data.
ABOUT THIS PRIVACY
POLICY
The foregoing policies are the current Privacy
Policies of the R2 LIBRARY site. If we change this policy, we will
put a notice on the home page of the R2 LIBRARY site. Our statement
and policies do not create a contract nor convey any legal rights,
although you will be bound to our online contract upon your agreeing
to the terms of the above agreement.
This privacy policy applies solely to the
information you provide while visiting this web site. The terms of
this privacy policy do not govern personal information furnished
through any means other than this web site, such as telephone or via
the mail, except user's registration information collected by
telephone where this is at the subscriber's request.
When you visit the R2 LIBRARY
site you could be directed to other sites. These sites are beyond
our control. You should be aware that other web sites to which you
link may contain privacy provisions which differ from the privacy
policies of the R2 LIBRARY site.
QUESTIONS, COMPLAINTS AND DISPUTE
RESOLUTION
If you have any questions or comments regarding our
privacy policy, contact R2 LIBRARY Customer Service at the phone or
e-mail address detailed below.
Disputes under this Privacy Policy will be
resolved by R2 LIBRARY Customer Services. Individuals may complain
to the web site's Customer Services representative for resolution of
disputes regarding the use of collected data by contacting R2
LIBRARY Customer Services at the phone number or e-mail address
detailed below.
R2 LIBRARY customer services is available Monday -
Friday, 8:30 am to 6:00 pm U.S. Eastern Time, and may be reached as
follows:
Customer Service
Rittenhouse Book
Distributors, Inc.
511 Feheley
Drive
King of
Prussia,
PA 19406
Phone:
1-800-345-6425 (inside the U.S.)
1-610-277-1414
(outside the U.S.)
Fax:
1-800-223-7488 (inside the U.S.)
1-610-277-0390
(outside the U.S.)
E-mail: customerservice@R2Library.com
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